"I aim to ensure customer satisfaction and loyalty by providing the best possible support"

You’ve recently joined us as ‘Head of Customer Service’ – a warm welcome to the ASCO team! What are the key milestones in your career so far?
Thank you very much. Following my apprenticeship as a ‘Polymechanic (EFZ)’ and my qualification as a ‘Technician (HF) in Business Processes’, I’ve been able to gain valuable experience in various roles. I started out as a “Technical Sales Representative”. This was followed by a role as “Senior Key Account Manager” at a precision manufacturing company in the Rhine Valley. I am now delighted to be able to contribute my experience and knowledge to ASCO Kohlensäure AG as “Head of Customer Service”.

What are your main responsibilities as ‘Head of Customer Service’?
I see my main responsibility as providing our customers with the best possible support. This is intended to ensure customer satisfaction and loyalty. Another key responsibility for me is achieving our sales targets. This enables our company to achieve the desired growth. What is also essential to me is a good, cross-departmental working atmosphere. Employees should feel comfortable and valued at all times.

What aspects of the role appealed to you? What motivates you?
What appealed to me most was the opportunity to enter a market segment that I personally find very interesting. The technology behind it fascinates me greatly. Furthermore, I value customer communication and the chance to provide our customers with appropriate service. I see my role as an opportunity to further develop my personal and professional interests.

What particularly fascinates you about our core business of dry ice production and CO₂ recovery?
As I just mentioned, what fascinates me most is the technology behind it. As I have a technical background, I’m very enthusiastic about it. Since we cover the entire portfolio from CO₂ recovery to processing, this gives an even deeper and more exciting insight into the whole business. I also find communicating with the various stakeholders particularly interesting. As we operate in a niche market, we deal with a wide range of personalities.

What is your impression of ASCO so far?
I am delighted to be part of this fantastic team. My first impressions are extremely positive and I am thrilled by the professional and friendly atmosphere here. I have been particularly impressed by the open communication and everyone’s willingness to support one another. I am convinced that I can learn a great deal and develop further here. I see the challenges ahead of us as exciting opportunities to succeed together. I look forward to contributing my skills and experience and working with my new colleagues to develop innovative solutions.

Thank you very much for the interview – here’s to a great working relationship!
Thank you too.